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Technology assists casinos’ social responsibility
Wednesday, May 29, 2019, by Lorien Pilling, comments 0

Facial recognition technology is helping casinos to enforce the exclusion of customers who have registered as problem gamblers. 


When a person identifies themselves as a problem gambler at a casino, they will complete a form and submit to having their photo taken so that staff can identify them in future.  Failure to do so can cause the Gambling Commission to penalise the casino with heavy fines or even censure on the licence.

But customers wishing to deceive the system can choose various disguises to cover their identity. Casinos from New Zealand to the UK are employing facial recognition systems to prevent problem gamblers from entering the premises when they have already self-excluded. 

One system in an Australian casino caught a problem gambler trying to enter the building in disguise, not once but twice.

Aspers Casino in the UK has 3,000 customers on its database and Aspers’ Richard Smith says those customers that have given their exclusion information are quickly identified and asked to leave the premises.

The casino hub of Macau has passed a new law to prevent casino staff entering casino floors outside their working hours.  Facial recognition is used to help casino management identify those that do not comply. 

In Nevada, facial recognition software is used to spot known fraudsters who want to cheat the casino and to identify underage gamblers.

Artificial Intelligence is also being used in Las Vegas casinos to develop automatic tracking systems that use video streams to monitor whether dealers have made a mistake. The software is so sophisticated that it understands the rules of the game and what the pay-out should be.